SONIXIFI
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Request account deletion

Ask Sonixpace Teknoloji Anonim Şirketi to delete your Sonixifi account and associated data through a public email pathway.

Request account deletion by email

This address is active and regularly monitored.

Last changed: July 20, 2026

How to request deletion

  1. Select “Request account deletion by email” above, or send a message to the printed address with the subject Sonixifi account deletion request.
  2. Where possible, write from the email associated with your Sonixifi account. Include only the minimum information needed to locate the account, such as that account email.
  3. Support may reply with a proportionate account-control check before deletion. Verified requests are targeted for completion within 30 days.

Never send your Auth0 password, Google password, purchase token, full payment-card details, government identification, API keys, or other secrets.

Delete from the app

If you still have access to Sonixifi, you may also use Account > Delete account. The email pathway on this page remains available if you uninstalled the app or cannot access it.

What deletion covers

After verification, deletion covers the Sonixifi app account and the associated ordinary account data held by Sonixifi, including:

  • App account and profile linkage.
  • Local backend user and account data.
  • Associated generation jobs and usage records.
  • Ordinary private uploaded input objects and generated result objects, including media, previews, stems, titles, and metadata.
  • Usage and Google Play entitlement records held by Sonixifi.
  • Auth0 identity and profile linkage. Production automation uses the Auth0 Management API, and provider failures are retained for operator follow-up.

What may be retained

Limited records may be retained when required or permitted for security, fraud prevention, accounting, tax, chargebacks, dispute resolution, legal compliance, abuse investigations, backup integrity, or legal hold. Where practical, retained account or job references are de-identified.

Ordinary completed deletion records and closed support records are retained for up to 24 months; ordinary logs for 90 days; confirmed abuse evidence for up to 365 days with review before expiry; and IP/device abuse signals for 12 months from the last relevant event. A separately minimized billing/accounting record may remain only for an approved legal period. Deleted data may remain in encrypted recovery backups for up to 30 days and must have deletion replayed after restoration. A documented legal hold or legally required preservation period may supersede these ordinary periods for the limited affected record.

Your Google Play subscription is separate

Deleting your Sonixifi account does not cancel a Google Play subscription. Manage or cancel an active subscription at Google Play subscriptions. Contact support if you need help understanding subscription status during deletion.

Privacy details

Read the Sonixifi Privacy Policy for more about data categories, providers, security, AI processing, retention, and your choices.